Refund policy

Refund policy

We appreciate your business and want to ensure that you are satisfied with your purchases from us. However, we do have a no-refunds returns policy that we ask our customers to abide by.

Once a product has been purchased, it cannot be returned for a refund. However, we will offer exchanges or store credit for eligible items within 30 days of the purchase date. To be eligible for an exchange or store credit, the item must be in its original condition, unused, and in its original packaging.

If you need to exchange an item or receive store credit, please contact our customer service team within 30 days of your purchase date to initiate the process. We will provide you with instructions on how to proceed with your exchange or store credit.

Please note that certain items are not eligible for exchanges or store credit, including but not limited to:

  • Personalized or custom-made products
  • Perishable goods, such as food or plants
  • Digital downloads

Additionally, we do not cover any shipping or handling fees associated with exchanges or store credit. These fees will be the responsibility of the customer.

We reserve the right to refuse any exchange or store credit request that does not meet the above criteria or is made outside of the 30-day window.

Thank you for your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.