Shipping policy

Moonveil Beauty — Shipping Policy

(Entity Name: MOONVEIL BEAUTY · BIN: 1001658762 · Ontario, Canada)

1. Order Processing & Production

Moonveil Beauty products are made on‑demand by viaGlamour, our Canadian private‑label cosmetics lab. Each item is freshly formulated, filled, labeled, and packaged specifically for your order.

Production includes:

  • Formulation

  • Filling

  • Labeling

  • Packaging

  • Quality control

Production time varies depending on product type and order size.

Customer Orders

Customer orders typically ship quickly because your designs have already been prepared.

Estimated production time:

  • 1–3 items: Often ship within a few days

  • Larger or wholesale orders: May require additional time due to careful bulk packing

Production time does not affect the shipping method selected at checkout.


2. Shipping Methods

Orders are shipped using the shipping profile selected at checkout. viaGlamour does not modify the shipping method once chosen.

Examples:

  • USPS Priority → shipped USPS Priority

  • Canada Post Expedited → shipped Canada Post Expedited

  • Budget shipping → slower delivery

Production time does not speed up or slow down the shipping method.


3. Estimated Delivery Times

Canada (Domestic)

  • Up to 10 days after dispatch

  • Rural areas may take longer

United States

  • Up to 7 days after dispatch

United Kingdom & European Union

  • Typically 7–20 days after dispatch

  • Customs processing may extend delivery times

Australia & New Zealand

  • Typically 10–25 days after dispatch

International Orders

  • Up to 3 weeks after dispatch

  • Delivery times vary by region and customs processing

All delivery times are estimates only and not guaranteed. As stated in our Terms of Service, Moonveil Beauty is not liable for carrier delays.


4. Tracking Information

All orders include:

  • A shipping confirmation email

  • A tracking number

  • Estimated delivery details

Tracking becomes active once the carrier scans the package.


5. Customs, Duties & Taxes

International orders may be subject to:

  • VAT

  • GST

  • Customs duties

  • Import taxes

These fees are not included in product prices or shipping fees. Customers are responsible for paying any required import charges.

EU customers may be required to pay VAT upon import depending on their country’s regulations.

Moonveil Beauty uses Shopify’s duties calculator to display estimated import fees at checkout. Customers outside Canada are responsible for paying any applicable duties, VAT, or import taxes.


6. Lost, Delayed, or Damaged Packages

If your package is:

  • Lost

  • Delayed

  • Damaged

Contact us within 7 days of delivery or expected delivery. We will assist in filing a claim with the carrier.

Refunds are not offered except for defective/damaged items, in accordance with our Refund Policy.


7. Incorrect Addresses

Customers are responsible for entering accurate shipping information. We cannot replace or refund orders shipped to incorrect addresses.


8. Returns, Exchanges & Refunds

Our return and refund policy is as follows:

General Policy (Non‑EU Customers)

Moonveil Beauty has a no‑refunds policy. However, we offer exchanges or store credit for eligible items within 30 days of purchase.

To qualify:

  • Items must be unused

  • Items must be in original condition

  • Items must be in original packaging

Not eligible:

  • Personalized or custom‑made products

  • Perishable goods

  • Digital downloads

  • Items outside the 30‑day window

Customers are responsible for all shipping and handling fees associated with exchanges or store credit.

We reserve the right to refuse any request that does not meet these criteria.

EU Customers — 14‑Day Cooling‑Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • Items must be unused

  • Items must be in original condition

  • Items must be in original packaging

  • Proof of purchase is required

Return shipping costs are the responsibility of the customer.


9. Final Sale Items

Final sale items cannot be:

  • Returned

  • Exchanged

  • Cancelled

Final sale status will be clearly indicated on the product page.


10. Contact Us

For shipping, returns, or order inquiries, contact: 📧 info@moonveilbeauty.ca

For manufacturing questions: 📧 hey@viaglamour.com